GLUROO
Gluroo Living Room Floor Lamp with Remote Control
Gluroo Living Room Floor Lamp with Remote Control
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Product Brief
Product Brief
Delivery
Delivery
1. Introduction
Welcome to Gluroolights, a premier online marketplace dedicated to providing top-quality services and products through an efficient and user-friendly e-commerce platform. Our commitment to excellence extends beyond the products and services we offer; we strive to deliver unparalleled customer satisfaction through our comprehensive shipping and logistics policies. This document outlines the terms and conditions related to free shipping and logistics times for orders placed on Gluroolights’s website.
2. Free Shipping Policy
At Gluroolights, we understand the importance of transparency and customer satisfaction. To enhance your shopping experience, we offer a free shipping policy under certain conditions, detailed as follows:
2.1 Eligibility for Free Shipping
2.1.1 Orders that qualify for free shipping must meet the minimum purchase requirement, which is indicated on our website and may vary depending on promotions and other factors.
2.1.2 Free shipping offer is only applicable for standard delivery to addresses worldwide
2.1.3 Free shipping is available for both products and services that are eligible for physical delivery. Digital products and services, that do not require physical shipping, are excluded from this policy.
2.2 Exclusions from Free Shipping
2.2.1 Certain products may be excluded from free shipping due to their size, weight, or special handling requirements. These exclusions will be indicated on the product page.
2.2.2 Orders that do not meet the minimum purchase requirement will not be eligible for free shipping. Applicable shipping charges will be displayed at checkout.
2.3 Promotions and Special Offers
2.3.1 Gluroolights may periodically offer promotional free shipping for specific products, categories, or during special events. These promotions will be subject to the terms and conditions specified at the time of the promotion.
2.3.2 Promotional free shipping offers cannot be combined with other discounts or offers unless explicitly stated.
3. Logistics and Delivery Time
Gluroolights is committed to ensuring that your orders are processed and delivered promptly. Our standard logistics and delivery times are designed to provide you with the most reliable service possible.
3.1 Standard Delivery Time
3.1.1 Gluroolights aims to process and ship all orders within 1-3 business days from the date of order confirmation. Delivery times are estimated to be between 7-30 business days after the order has been shipped.
3.1.2 Business days are defined as Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
3.3 Order Processing
3.3.1 Upon placing an order, you will receive an order confirmation email detailing the items purchased, the estimated delivery date, and the shipping method selected.
3.3.2 Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your delivery.
3.4 Delays and Unforeseen Circumstances
3.4.1 While Gluroolights strives to meet the estimated delivery times, there may be unforeseen circumstances such as severe weather conditions, natural disasters, or other events beyond our control that could cause delays.
3.4.2 In the event of a significant delay, Gluroolights will notify you via email and provide an updated estimated delivery date.
4. Packaging and Handling
Gluroolights takes great care in ensuring that your orders are packaged securely to prevent damage during transit. The following guidelines outline our packaging and handling procedures:
4.1 Packaging Standards
4.1.1 All products are packaged using high-quality materials designed to protect against damage, moisture, and tampering.
4.1.2 Fragile items are packed with additional padding and reinforcement to ensure they arrive in perfect condition.
4.2 Environmentally Friendly Packaging
4.2.1 Gluroolights is committed to sustainability and uses environmentally friendly packaging materials whenever possible.
4.2.2 Customers are encouraged to recycle packaging materials by local recycling guidelines.
4.3 Handling Charges
4.3.1 There are no additional handling charges for standard orders. Handling charges may apply to orders requiring special handling due to size, weight, or specific delivery requirements. Any applicable handling charges will be indicated at checkout.
5. International Shipping
Gluroolights offers international shipping, and the sales range covers almost all countries in the world. If your country is not available, we will negotiate for you by email.
5.1 Eligibility and Restrictions
5.1.1 International shipping is available for eligible products only. Some products may be restricted from international shipping due to regulatory or logistical reasons.
5.1.2 Customers are responsible for ensuring that the products ordered comply with the import regulations of the destination country.
5.2 Shipping Charges and Delivery Time
5.2.1 International shipping charges are calculated based on the destination, weight, and dimensions of the package. These charges will be displayed at checkout.
5.2.2 Delivery times for international orders vary depending on the destination and the shipping method selected. Estimated delivery times will be provided at checkout.
5.3 Customs Duties and Taxes
5.3.1 International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the Seller
5.3.2 Gluroolights is not responsible for any delays caused by customs clearance processes. Customers are advised to contact their local customs office for further information.
6. Tracking and Order Status
Gluroolights provides comprehensive tracking and order status updates to keep you informed throughout the shipping process.
6.1 Tracking Information
6.1.1 Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
6.1.2 You can also track your order status by logging into your Gluroolights account and visiting the "Order History" section.
6.2 Order Status Updates
6.2.1 Gluroolights will send email notifications at key stages of the shipping process, including order confirmation, shipment dispatch, and delivery confirmation.
6.2.2 Customers can opt-in to receive SMS notifications for real-time updates on their order status.
7. Returns and Exchanges
Gluroolights aims to provide a hassle-free return and exchange process. The following terms apply to returns and exchanges related to shipping and logistics:
7.1 Return Eligibility
7.1.1 Products must be returned in their original condition, including packaging, tags, and accessories, to be eligible for a return or exchange.
7.1.2 Certain products, such as perishable goods, personalized items, and digital downloads, are not eligible for return.
7.2 Return Process
7.2.1 To initiate a return, customers must contact Gluroolights customer service within 30 days of receiving their order. Customer service will provide instructions for returning the product.
7.2.2 Customers are responsible for return shipping costs unless the return is due to a defective product or an error on Gluroolights’s part.
7.3 Refunds and Exchanges
7.3.1 Refunds will be processed within 5-7 business days of receiving the returned product. Refunds will be issued to the original payment method.
7.3.2 Exchanges will be processed within 5-7 business days of receiving the returned product. If the replacement product is unavailable, a refund will be issued.
8. Damaged or Defective Products
In the rare event that you receive a damaged or defective product, Gluroolights will take the following steps to resolve the issue:
8.1 Reporting Damaged or Defective Products
8.1.1 Customers must report damaged or defective products to Gluroolights customer service within 7 days of receiving their order.
8.1.2 Gluroolights may request photographic evidence of the damage or defect to expedite the resolution process.
8.2 Resolution Options
8.2.1 Gluroolights will offer a replacement product or a full refund for damaged or defective products, including any applicable shipping charges.
8.2.2 In some cases, Gluroolights may provide a pre-paid return shipping label for the return of the damaged or defective product.
9. Customer Service and Support
Gluroolights is dedicated to providing exceptional customer service and support. The following resources are available to assist you with any questions or concerns regarding shipping and logistics:
9.1 Contact Information
9.1.1 Customers can contact Gluroolights customer service via email, phone, or live chat. Contact details are available on the Gluroolights website.
9.1.2 Customer service is available Monday through Friday, from 9:00 AM to 6:00 PM (EST).
9.2 Frequently Asked Questions (FAQ)
9.2.1 The Gluroolights website features a comprehensive FAQ section that addresses common questions and concerns related to shipping, logistics, and other topics.
9.2.2 Customers are encouraged to review the FAQ section before contacting customer service, as it may provide immediate answers to their questions.
10. Modifications to the Shipping and Logistics Policy
Gluroolights reserves the right to modify or update these terms and conditions at any time. Any changes will be communicated through the Gluroolights website and will take effect immediately upon posting.
10.1 Notification of Changes
10.1.1 Customers will be notified of significant changes to the shipping and logistics policy via email and through prominent notices on the Gluroolights website.
10.1.2 It is the customer’s responsibility to review the updated terms and conditions periodically.
10.2 Acceptance of Modifications
10.2.1 Continued use of the Gluroolights website and services following any modifications to the shipping and logistics policy constitutes acceptance of the updated terms and conditions.
10.2.2 Customers who do not agree with the updated terms and conditions must discontinue the use of the Gluroolights website and services.
11. Compliance with Legal and Regulatory Requirements
Gluroolights is committed to complying with all applicable legal and regulatory requirements related to shipping and logistics. The following provisions ensure adherence to these standards:
11.1 Export Control and Sanctions
11.1.1 Gluroolights complies with all export control laws and regulations. Customers are responsible for ensuring that products ordered for international delivery comply with the import regulations of the destination country.
11.1.2 Gluroolights does not ship to countries or individuals subject to international sanctions. Orders placed in violation of these regulations will be canceled.
11.2 Data Privacy and Security
11.2.1 Gluroolights is committed to protecting the privacy and security of customer information. All personal data collected during the order process is handled by Gluroolights’s Privacy Policy.
11.2.2 Customers’ payment information is securely processed using industry-standard encryption technologies.
12. Dispute Resolution
In the event of a dispute related to shipping and logistics, Gluroolights aims to resolve the issue promptly and fairly through the following procedures:
12.1 Informal Resolution
12.1.1 Customers are encouraged to contact Gluroolights customer service to resolve any disputes informally. Gluroolights will make every effort to address and resolve the issue promptly.
12.1.2 If the dispute cannot be resolved informally, the customer may request formal mediation or arbitration.
12.2 Formal Mediation and Arbitration
12.2.1 Any disputes arising out of or relating to these terms and conditions, including shipping and logistics, will be resolved through mediation or arbitration, as mutually agreed upon by both parties.
12.2.2 The arbitration will be conducted by the rules of the American Arbitration Association (AAA) and will take place in the jurisdiction where Gluroolights is headquartered.
13. Governing Law
These terms and conditions are governed by and construed by the laws of the State in which Gluroolights is headquartered, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these terms and conditions will be brought exclusively in the courts of the State in which Gluroolights is headquartered.
14. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid and enforceable provision that most closely reflects the original intent of the provision.
15. Entire Agreement
These terms and conditions, along with Gluroolights’s Privacy Policy and any other applicable policies or agreements, constitute the entire agreement between the customer and Gluroolights regarding shipping and logistics. Any prior or contemporaneous communications, representations, or agreements are superseded by these terms and conditions.
Thank you for choosing Gluroolights for your shopping needs. We appreciate your business and are committed to providing you with exceptional service and a seamless shopping experience.
Returns
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at gluroolights@gmail.com. Please note that returns will need to be sent to the following address:
Room 3305, Block B, Building 2, Phase 3, Kaisa Central Plaza, Xiangjiaotang Community, Bantian Street, Longgang District,, Shenzhen, GD, 518000, China
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not China, shipping your goods may take longer than expected.
You can always contact us for any return questions at gluroolights@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gluroolights@gmail.com.
Must-have for every home:Innovative designs have become an essential element in modern households.
Eye-protecting LED:Enjoy warm and comfortable lighting suitable for living rooms, bedrooms, and offices. This energy-saving solution
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Why Choose a Remote-Controlled Modern Floor Lamp?
Have you ever faced these problems?
1.Can't find the switch when the surroundings are dark?
2.Unable to find slippers when getting up at night?
3.No willingness to sleep because of overly bright light?
If you aim to create a cozy atmosphere in your bedroom or living room, a floor lamp can be the perfect solution. It's a versatile floor lamp that can provide ample light in tight corners. Place it in the corner of your bedroom or living room – tall and thin, it delivers the light you need without taking up much space.
This stepless dimmable floor lamp offers different color temperature and brightness modes. If you have varying lighting needs for your bedrooms, study rooms, or living rooms, our floor lamp is the ideal choice to meet your preferences. Enjoy the convenience and flexibility of remote control for a personalized lighting experience.
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Modern floor lamps are easy to assemble and have sturdy bases that won't easily shake or tip over.
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Our control method is foor pedal, no remote control is included!!!
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Column
Our control method is foot pedal, no remote control is included!!! If you want to make your bedroom more welcoming,floor lamps can do the trick
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Stepless Brightness Adjustable
You have the flexibility to adjust the brightness of our floor lamp from 10% to 100%, ensuring that you always have the perfect level of illumination to suit your needs. Whether you require subtle ambient lighting or bright task lighting, our lamp can accommodate your preferences. Additionally, its tall design allows you to position it in your bedroom as a replacement for a bedside table lamp, freeing up valuable space on your nightstand. Enjoy customizable brightness and efficient space utilization with our versatile floor lamp.
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Stepless Color Temperature
3000K Warm Light for a cozy and tranquil atmosphere, ideal for sleeping, relaxing, and nighttime baby nursing.
4000K Natural Light, perfect for activities like browsing your phone or watching TV, providing a comfortable and balanced illumination.
5000K-6000K Daylight for optimal reading and working conditions, offering bright and focused light to enhance productivity and concentration.
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1 Hour Timer & Magnetic Absorption Function
Our floor lamp features a convenient 1-hour timer function, perfect for bedtime use. Simply press the timer button before sleep, and the light will automatically turn off after one hour, ensuring you can drift off to sleep peacefully without worrying about forgetting to switch off the lamp.
Furthermore, the remote control can be securely attached to the light pole, providing added convenience and ensuring you never misplace it. With this feature, you can easily access the remote whenever you need it, making controlling the lamp effortless and hassle-free.
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Remote Control & Different Modes
All conveniently controlled via the included remote. Additionally, it features a foot switch for easy on/off functionality, although it doesn't adjust color temperature or brightness. With its memory function, the lamp remembers your last brightness and color temperature settings, ensuring a seamless lighting experience every time you turn it on. Enjoy customizable illumination to suit your mood and needs with this sleek and functional floor lamp.
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Packing list
We've provided all the essential components, including an LED light bulb, ensuring that you can use this floor lamp right away after assembly. Enjoy instant illumination with minimal setup required.
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Installation of our floor lamp is a breeze.
Assembly typically takes just 10 minutes, ensuring a quick setup process. Be cautious not to cross-thread the pole during assembly to ensure smooth construction.The lamp shade is held together by Velcro. It is easy to assemble.
Frequently Asked Questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
You can contact us through our contact page! We will be happy to assist you.
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