Gluroo ST38 Outdoor String Lights

1. What is Paypal ?

PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers; it serves as an electronic alternative to traditional paper methods such as checks and money orders. The company operates as a payment processor for online vendors, auction sites and many other commercial users, for which it charges a fee.

Established in 1998 as Confinity, PayPal went public through an IPO in 2002. It became a wholly owned subsidiary of eBay later that year, valued at $1.5 billion.In 2015 eBay spun off PayPal to its shareholders, and PayPal became an independent company again.The company was ranked 143rd on the 2022 Fortune 500 of the largest United States corporations by revenue. Since 2023 PayPal is a member of the MACH Alliance.

2. What if my packages are lost, damaged, or delayed?

Our Store offers the Worry-Free Purchase Service buying option on the checkout page.

3. In what kind of conditions can I apply for the claim?

The situation listed below can be covered by the Worry-Free Purchase;

Lost	1. I haven't received my packages even though it shows "Delivered". 2. My packages are stolen. 3. I haven't received it for over 30 days.
Damage	The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
Delay	U.S.: Not delivered after the 30 days following order fulfillment are considered lost. Others.: Not delivered after the 45th day following order fulfillment are considered lost.

4. Where to apply for the claim?

1. You can access the Gluroo Resolution Center to submit a claim request via: https://gluroolighting.com/pages/contact for further return or refund.

2 - The Policy confirmation email sent by Gluroo, and you can click the "Report an Issue".

5. What should I do after I applied for the claim?

Gluroo will process your application within 48 hours and if there is no response within that time, feel free to contact us via gluroolights@gmail.com

6. Supporting docs required to qualify for a claim

1) Supporting docs required for a claim of damage:

When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required:

1. Clear photo(s) of the carrier packaging and product package

2. Clear photo(s) of how the item(s) are damaged

The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of the item(s). Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects are not covered. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.

2) Supporting docs required for a claim of loss:

a. If the shipment is marked by the carrier "lost", or "delivery" scan 30 days after shipment, you don’t need to provide any additional proof.

b. If the shipment has shown a "delivery" scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:

· Police report

· Security footage

· Carrier letter

· Written documentation from an authority/leasing office detailing

For scenario "b", if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.

3) Supporting docs required for a claim of delay:

1. No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.

7. Payout options

Gluroo supports payout in one of the following four options:

1) PayPal: Supports multi-currency transfers. Funds arrive instantly once the claim is approved.

2) Credit card: Customers will receive their payout in the form of a Credit card.

8. What if I have any further questions about applying the claim?

You can reach out to gluroolights@gmail.com for more details.

1. Introduction

Welcome to Gluroolights, a premier online marketplace dedicated to providing top-quality services and products through an efficient and user-friendly e-commerce platform. Our commitment to excellence extends beyond the products and services we offer; we strive to deliver unparalleled customer satisfaction through our comprehensive shipping and logistics policies. This document outlines the terms and conditions related to free shipping and logistics times for orders placed on Gluroolights’s website.

2. Free Shipping Policy

At Gluroolights, we understand the importance of transparency and customer satisfaction. To enhance your shopping experience, we offer a free shipping policy under certain conditions, detailed as follows:

2.1 Eligibility for Free Shipping

2.1.1 Orders that qualify for free shipping must meet the minimum purchase requirement, which is indicated on our website and may vary depending on promotions and other factors. 

2.1.2 Free shipping offer is only applicable for standard delivery to addresses worldwide

2.1.3 Free shipping is available for both products and services that are eligible for physical delivery. Digital products and services, that do not require physical shipping, are excluded from this policy.

2.2 Exclusions from Free Shipping

2.2.1 Certain products may be excluded from free shipping due to their size, weight, or special handling requirements. These exclusions will be indicated on the product page.

2.2.2 Orders that do not meet the minimum purchase requirement will not be eligible for free shipping. Applicable shipping charges will be displayed at checkout.

2.3 Promotions and Special Offers

2.3.1 Gluroolights may periodically offer promotional free shipping for specific products, categories, or during special events. These promotions will be subject to the terms and conditions specified at the time of the promotion.

2.3.2 Promotional free shipping offers cannot be combined with other discounts or offers unless explicitly stated.

3. Logistics and Delivery Time

Gluroolights is committed to ensuring that your orders are processed and delivered promptly. Our standard logistics and delivery times are designed to provide you with the most reliable service possible.

3.1 Standard Delivery Time

3.1.1 Gluroolights aims to process and ship all orders within 1-3 business days from the date of order confirmation. Delivery times are estimated to be between 7-30 business days after the order has been shipped.

3.1.2 Business days are defined as Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

3.3 Order Processing

3.3.1 Upon placing an order, you will receive an order confirmation email detailing the items purchased, the estimated delivery date, and the shipping method selected.

3.3.2 Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your delivery.

3.4 Delays and Unforeseen Circumstances

3.4.1 While Gluroolights strives to meet the estimated delivery times, there may be unforeseen circumstances such as severe weather conditions, natural disasters, or other events beyond our control that could cause delays. 

3.4.2 In the event of a significant delay, Gluroolights will notify you via email and provide an updated estimated delivery date.

4. Packaging and Handling

Gluroolights takes great care in ensuring that your orders are packaged securely to prevent damage during transit. The following guidelines outline our packaging and handling procedures:

4.1 Packaging Standards

4.1.1 All products are packaged using high-quality materials designed to protect against damage, moisture, and tampering.

4.1.2 Fragile items are packed with additional padding and reinforcement to ensure they arrive in perfect condition.

4.2 Environmentally Friendly Packaging

4.2.1 Gluroolights is committed to sustainability and uses environmentally friendly packaging materials whenever possible.

4.2.2 Customers are encouraged to recycle packaging materials by local recycling guidelines.

4.3 Handling Charges

4.3.1 There are no additional handling charges for standard orders. Handling charges may apply to orders requiring special handling due to size, weight, or specific delivery requirements. Any applicable handling charges will be indicated at checkout.

5. International Shipping

Gluroolights offers international shipping, and the sales range covers almost all countries in the world. If your country is not available, we will negotiate for you by email.

5.1 Eligibility and Restrictions

5.1.1 International shipping is available for eligible products only. Some products may be restricted from international shipping due to regulatory or logistical reasons. 

5.1.2 Customers are responsible for ensuring that the products ordered comply with the import regulations of the destination country.

5.2 Shipping Charges and Delivery Time

5.2.1 International shipping charges are calculated based on the destination, weight, and dimensions of the package. These charges will be displayed at checkout.

5.2.2 Delivery times for international orders vary depending on the destination and the shipping method selected. Estimated delivery times will be provided at checkout.

5.3 Customs Duties and Taxes

5.3.1 International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the Seller

5.3.2 Gluroolights is not responsible for any delays caused by customs clearance processes. Customers are advised to contact their local customs office for further information.

6. Tracking and Order Status

Gluroolights provides comprehensive tracking and order status updates to keep you informed throughout the shipping process.

6.1 Tracking Information

6.1.1 Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

6.1.2 You can also track your order status by logging into your Gluroolights account and visiting the "Order History" section.

6.2 Order Status Updates

6.2.1 Gluroolights will send email notifications at key stages of the shipping process, including order confirmation, shipment dispatch, and delivery confirmation.

6.2.2 Customers can opt-in to receive SMS notifications for real-time updates on their order status.

7. Returns and Exchanges

Gluroolights aims to provide a hassle-free return and exchange process. The following terms apply to returns and exchanges related to shipping and logistics:

7.1 Return Eligibility

7.1.1 Products must be returned in their original condition, including packaging, tags, and accessories, to be eligible for a return or exchange.

7.1.2 Certain products, such as perishable goods, personalized items, and digital downloads, are not eligible for return.

7.2 Return Process

7.2.1 To initiate a return, customers must contact Gluroolights customer service within 30 days of receiving their order. Customer service will provide instructions for returning the product.

7.2.2 Customers are responsible for return shipping costs unless the return is due to a defective product or an error on Gluroolights’s part.

7.3 Refunds and Exchanges

7.3.1 Refunds will be processed within 5-7 business days of receiving the returned product. Refunds will be issued to the original payment method.

7.3.2 Exchanges will be processed within 5-7 business days of receiving the returned product. If the replacement product is unavailable, a refund will be issued.

8. Damaged or Defective Products

In the rare event that you receive a damaged or defective product, Gluroolights will take the following steps to resolve the issue:

8.1 Reporting Damaged or Defective Products

8.1.1 Customers must report damaged or defective products to Gluroolights customer service within 7 days of receiving their order.

8.1.2 Gluroolights may request photographic evidence of the damage or defect to expedite the resolution process.

8.2 Resolution Options

8.2.1 Gluroolights will offer a replacement product or a full refund for damaged or defective products, including any applicable shipping charges.

8.2.2 In some cases, Gluroolights may provide a pre-paid return shipping label for the return of the damaged or defective product.

9. Customer Service and Support

Gluroolights is dedicated to providing exceptional customer service and support. The following resources are available to assist you with any questions or concerns regarding shipping and logistics:

9.1 Contact Information

9.1.1 Customers can contact Gluroolights customer service via email, phone, or live chat. Contact details are available on the Gluroolights website.

9.1.2 Customer service is available Monday through Friday, from 9:00 AM to 6:00 PM (EST).

9.2 Frequently Asked Questions (FAQ)

9.2.1 The Gluroolights website features a comprehensive FAQ section that addresses common questions and concerns related to shipping, logistics, and other topics. 

9.2.2 Customers are encouraged to review the FAQ section before contacting customer service, as it may provide immediate answers to their questions.

10. Modifications to the Shipping and Logistics Policy

Gluroolights reserves the right to modify or update these terms and conditions at any time. Any changes will be communicated through the Gluroolights website and will take effect immediately upon posting.

10.1 Notification of Changes

10.1.1 Customers will be notified of significant changes to the shipping and logistics policy via email and through prominent notices on the Gluroolights website.

10.1.2 It is the customer’s responsibility to review the updated terms and conditions periodically.

10.2 Acceptance of Modifications

10.2.1 Continued use of the Gluroolights website and services following any modifications to the shipping and logistics policy constitutes acceptance of the updated terms and conditions. 

10.2.2 Customers who do not agree with the updated terms and conditions must discontinue the use of the Gluroolights website and services.

11. Compliance with Legal and Regulatory Requirements

Gluroolights is committed to complying with all applicable legal and regulatory requirements related to shipping and logistics. The following provisions ensure adherence to these standards:

11.1 Export Control and Sanctions

11.1.1 Gluroolights complies with all export control laws and regulations. Customers are responsible for ensuring that products ordered for international delivery comply with the import regulations of the destination country. 

11.1.2 Gluroolights does not ship to countries or individuals subject to international sanctions. Orders placed in violation of these regulations will be canceled.

11.2 Data Privacy and Security

11.2.1 Gluroolights is committed to protecting the privacy and security of customer information. All personal data collected during the order process is handled by Gluroolights’s Privacy Policy. 

11.2.2 Customers’ payment information is securely processed using industry-standard encryption technologies.

12. Dispute Resolution

In the event of a dispute related to shipping and logistics, Gluroolights aims to resolve the issue promptly and fairly through the following procedures:

12.1 Informal Resolution

12.1.1 Customers are encouraged to contact Gluroolights customer service to resolve any disputes informally. Gluroolights will make every effort to address and resolve the issue promptly.

12.1.2 If the dispute cannot be resolved informally, the customer may request formal mediation or arbitration.

12.2 Formal Mediation and Arbitration

12.2.1 Any disputes arising out of or relating to these terms and conditions, including shipping and logistics, will be resolved through mediation or arbitration, as mutually agreed upon by both parties.

12.2.2 The arbitration will be conducted by the rules of the American Arbitration Association (AAA) and will take place in the jurisdiction where Gluroolights is headquartered.

13. Governing Law

These terms and conditions are governed by and construed by the laws of the State in which Gluroolights is headquartered, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these terms and conditions will be brought exclusively in the courts of the State in which Gluroolights is headquartered.

14. Severability

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid and enforceable provision that most closely reflects the original intent of the provision.

15. Entire Agreement

These terms and conditions, along with Gluroolights’s Privacy Policy and any other applicable policies or agreements, constitute the entire agreement between the customer and Gluroolights regarding shipping and logistics. Any prior or contemporaneous communications, representations, or agreements are superseded by these terms and conditions.

Thank you for choosing Gluroolights for your shopping needs. We appreciate your business and are committed to providing you with exceptional service and a seamless shopping experience.